Need help with Dream Diner Story?

Our dedicated support staff are available Monday to Friday, 9:00 AM to 6:00 PM EST. We aim to respond to all messages within 24 hours on business days.

If you contact us over the weekend or on holidays, your ticket will be handled on the next business day in the order it was received.

For all general inquiries, gameplay questions, or technical support, email us at:

[email protected]

To help us investigate quickly, please include:

• Your device type (e.g., Android phone, tablet, PC)
• Your operating system version
• Where you downloaded the game (Google Play or Steam)
• A brief but clear description of the issue

If you encounter a bug or technical problem, we appreciate detailed reports. This allows us to identify and fix issues faster for the entire community.

When reporting a bug, please share:

• What you were doing when the issue occurred (e.g., serving customers, upgrading equipment)
• Any error messages you saw
• Your game version (found in the in-game settings menu)
• Screenshots or screen recordings, if possible

Send bug reports to [email protected] with the subject line "+Bug Report – Dream Diner Story+" for easier tracking.

For questions about your account, saved progress, or requests to manage your player data, please write to:

[email protected]

Include the following details so we can securely locate your profile:

• Your unique player ID (available in your in-game profile or settings)
• The platform you play on (Google Play or Steam)
• Whether you are requesting data access, correction, deletion, or progress recovery

Requests related to personal data may require identity verification to protect your privacy and security.

Join our community spaces to discuss strategies, swap recipes, and share your dream diner layouts with other players.

• Find tips for efficient kitchen layouts and queue management
• Ask questions about cooking combos and customer satisfaction
• Stay up to date with official announcements and patch notes

Our moderators ensure a welcoming, spoiler-respectful space where everyone can enjoy the game. Please follow the posted community guidelines when participating.

Before opening a ticket, you may be able to solve your issue immediately using our FAQ resources.

• Learn how to upgrade your diner, unlock new equipment, and optimize cooking times
• Find guidance for account recovery and restoring lost progress
• Review solutions for performance issues such as stuttering or long load times

For deeper strategy and systems breakdowns, visit our Guides and Mechanics pages, where we cover advanced diner management tips in detail.

Connect with us on social media for daily news, update alerts, community highlights, and additional ways to ask for help.

• Twitter – Follow for quick update notes and event reminders
• Facebook – Join discussions and share your favorite diner screenshots
• Instagram – Browse cozy diner moments and character spotlights

You can use direct messages on these platforms for simple support questions, though detailed account or privacy issues are best handled via email.

We actively review player suggestions to guide upcoming features and balancing changes. Your perspective as a diner manager is invaluable.

Use [email protected] to share:

• New feature ideas or quality-of-life improvements
• Concerns about level difficulty or economy balancing
• Requests for accessibility enhancements or control options

For in-depth gameplay opinions and to see what other players think, visit our Reviews page.

DreamDinerStory is committed to protecting your personal information and providing a safe, enjoyable environment for all players.

To understand how your data is collected, used, and stored, and how we keep your account secure, please review our dedicated policy pages:

• Privacy Policy – Details on data handling, rights, and regional protections.
• Terms and Conditions – Rules governing your use of Dream Diner Story and our services.
• Cookie Policy – Information on how cookies and similar technologies are used.

If you have specific security or privacy concerns, contact us at [email protected].